Effective Date: October 1, 2025
The Concierge Psychology Group
1840 Pyramid Place STE 442, Memphis, TN 38132
The Concierge Psychology Group (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
We may collect personal information that you voluntarily provide when contacting us, scheduling an appointment, or using our services. This may include:
Name, phone number, and email address.
Mailing or billing address.
Health-related information provided during consultations or intake.
Payment information when processing service fees.
We do not sell, rent, or trade your personal information to third parties.
We use the information collected to:
Provide and manage psychological services.
Communicate with you about scheduling, services, and inquiries.
Process payments securely.
Comply with legal or regulatory obligations.
All clinical records are maintained in compliance with HIPAA standards and Tennessee state law.
Confidentiality is a cornerstone of our practice. Information shared during therapy sessions is protected by law and professional ethics, with limited exceptions such as:
Suspected abuse or neglect of a child, elder, or vulnerable adult.
Risk of imminent harm to self or others.
Court order or other legal requirement.
We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. While we take reasonable precautions, no system can guarantee complete security.
When you visit our website, we may collect limited non-identifying information such as browser type, IP address, and pages visited. This helps us improve site performance and user experience. We do not use cookies for advertising or third-party tracking.
As a client, you have the right to:
Access and request copies of your health records.
Request corrections to your information.
Withdraw consent for certain uses of your information.
File a complaint if you believe your privacy rights have been violated.
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Phone: 916-792-9167
Email: roxanaveubanks@gmail.com
Mail: The Concierge Psychology Group, 1840 Pyramid Place STE 442, Memphis, TN 38132